About Us

FAQ's


Does Berg Furniture sell directly to consumers?

No, we don't sell directly to consumers. Our fine furniture is sold only through carefully selected specialty retail stores. To locate the store nearest you, please submit your information through our Dealer Locator.



Can you provide me with product availability or retail pricing?

All Berg Furniture products are produced and shipped from the Berg Furniture facility in New Jersey usually within 2 weeks. For more information contact your local Dealer. Berg Furniture sells to authorized dealers only, to obtain pricing information please contact your local dealer.



What size mattress should I use on Berg beds?

UPPER BEDS & TRUNDLES - Mattress should not exceed 7" thick.
Note: Play & Study units can support mattresses up to 9" thick.



LOWER BEDS - Mattresses can be any height, keeping in mind that the thicker the mattress, the less head-room space there will be.



Are the stairs suppose to be attached to the unit?

Absolutely! The stairs MUST be attached to the unit. The stairs are a part of the construction and must be attached to ensure safety. Please follow the assembly instructions carefully and precisely to avoid any accidents. If you feel that your unit was not assembled correctly please contact the retailer who sold you the furniture.



What warranty does Berg Furniture provide?

A 10 year warranty on all of our systems (normal use). We also provide a lifetime warranty on our metal glides. The warranty does not cover negligence or misuse.



Who do I contact if I have a problem with a Berg Furniture item?

Whether or not the warranty is in effect, the retailer who sold you the furniture handles after-sales service. We supply retailers with parts needed for repairs.



What are Berg Furniture products made out of?

Our products are made from engineered wood and finished with a durable laminate. Engineered wood provides consistant and uniform strength. It is highly resistant to warping, cracking, and splitting and can maintain its beautiful color for many years. In addition to being great for construction using engineered wood also has environmental benefits.




What if I have other questions?

You can reach us by visiting our Contact Us section on this website and submit your question.